Frequently Asked Questions
Find answers to common questions about our silk products, shipping, and returns
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase required.
Is there sales tax on my order?
No. Silkyan Home offers tax-free shopping. No sales tax is added to any order.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Email info@silkyan.shop to initiate a return.
How long does delivery take?
Standard shipping takes 3-7 business days. Orders are processed within 1-2 business days.
Do you ship outside the United States?
Currently, we only ship within the United States, including all 50 states.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover cards. All payments are processed securely with 256-bit SSL encryption.
How can I track my order?
Once your order ships, you will receive an email with a tracking number.
Are your products made from genuine silk?
Yes, all our products are made from 100% genuine silk. We never use synthetic substitutes.
How should I care for my silk accessories?
Most of our silk products should be hand washed with mild detergent or dry cleaned. Check each product description for specific care instructions.
Can I change or cancel my order?
Contact us immediately at info@silkyan.shop or call +1(505) 898-6280.
Still have questions?
Contact Us